Frequently Asked Questions
How many Case Managers do you have (Male/Female)?
3 Identified Females
How many people do Case Managers have on their caseload?
By law, caseloads must stay below 35 people. Lighthouse Community Care, LLC feels that a caseload size of 23 or less members allows for high-quality services and good professional relationship with their Case Manager.
What is you work schedule (days work and hours work)?
Case Managers are generally available Monday through Friday 8:00am-4:00pm with flexibility for earlier or later meetings with planned notice.
What is your emergency (after office hours) protocol?
DS Crisis Services take calls for urgent needs after hours. Contact Crisis Services at 1-888-568-1112 and ask to speak to a DS worker. The operator will take your name and phone number. A Crisis Worker will return your call within 15 minutes. Calls made directly to Case Managers will go to voicemail and returned during regular business hours.
How responsive are you with returning phone calls?
Lighthouse Community Care, LLC places great emphasis on the importance of returning telephone calls. Case Managers are expected to return calls within 1 business day. Case Managers also have texting and email options on their phones (if this is your preferred method of contact). Case Managers may forward their calls to a team member when they take a day off to ensure you calls are answered or returned.
How many people on your caseload attend the Community Support or Residential Program I attend?
Case Managers at Lighthouse Community Care, LLC have provider relationships with lots of community support and residential programs.
What is the frequency each month that you meet with people?
This is determined by you at the start of services and every year after that during the Person-Centered Planning process. Most individuals prefer to meet at least once a month.
What would you do if I am dissatisfied with my services or Case Manager?
First, speak with your Case Manager or their supervisor about your concerns to find a resolution. If the agency is unable to satisfy your concerns, you have the right to contact DHHS Licensing, Disability Rights Maine or file a grievance. We will listen to you express your dissatisfaction and work with you to problem solve the situation until you are happy with the result. If you requested another Case Manager; we will support you to identify a new provider and support with the transition.
What would you do if I decide I didn't want Case Management any longer?
Case Managers would review choice with you. We respect any decision that you make.
What types of things do you assist people with?
Case Managers will customize the support you need depending on your circumstances. Case Managers have supported people with accessing resources, goal development, assessing needs, or evaluating satisfaction with services.
How familiar are you with resources in the community I live in?
Lighthouse Community Care, LLC Case Managers have extensive knowledge of resources in Cumberland, Sagadahoc, Lincoln, Androscoggin, and Kennebec Counties.
How do you assist me with developing future goals?
Case Manager will support you to develop your goals as part of service planning based on your interests and needs. Case Managers will meet with you on a regular basis following the planning period to monitor progress on your goals and make changes as needed to adjust your goals.
Do you write Person Centered Plans (PCP)?
Person-Centered Plans are comprehensive and will include all paid and unpaid supports. You and the planning team will determine how often to meet to review the plan, services, and goals. Case Managers coordinate and write all Person-Centered Plans.
How do you help monitor my PCP plan?
Case Manager have regular contact with you and your team members to check on your goals and progress. Visits may be at home, at work, or community support programs.
Do you do Rep Payeeship and how long does it take to change payees?
Lighthouse Community Care, LLC will coordinate for service rep payee with approved agencies with Social Security Administration for any rep payee needs. There may be a fee for services with these agencies.
How can you maintain safety with COVID-19?
Lighthouse Community Care, LLC will follow the recommendations provided by the Maine CDC.
Do you have a wait list?
Yes, we have a waitlisting list. We are not currently taking new members.